Your information

This page explains, in plain language, how GoGo handles your information. It's a summary, not the full legal privacy policy, which is being prepared for review.

What we collect

  • Your name, email, phone number and postal code, plus your bookings, messages, reviews and any issues you report.
  • If you sign in with Google, we receive your verified Google email and, if you allow it, your name and profile picture. You don't need a separate password.
  • Your phone number is marked unverified until GoGo switches on text-message verification.

What providers can see

  • Before a booking: your postal area (first three characters), the service, your item list and photos, the date and general requirements.
  • Providers never see your name, email or phone number. In chats you appear as "Customer".
  • Your exact address is shared only with the provider on your booking, and only after they confirm it.

What GoGo staff can see

  • Authorized GoGo staff can look up your contact details for support, account recovery, service issues or legitimate business messages. They must give a reason, and every lookup is recorded.
  • Staff read a booking conversation only when needed (for example to investigate a complaint or safety issue). This is also recorded.

Messages and the GoGo Assistant

  • Chats stay inside GoGo, between you and the provider on your booking.
  • The GoGo Assistant is automated and always labelled. It answers only from your booking details and GoGo's written policies. It never pretends to be you or the provider, and you can always message the other person directly.
  • Questions to the assistant are processed by an AI service to write the reply. GoGo does not use your conversations to train outside AI models.

Complaints and reviews

  • When you report an issue, the provider sees what happened (without your contact details) and can respond. Safety issues go straight to a person at GoGo.
  • Reviews show your ratings and comment, never your name. Providers can respond and appeal, and a person decides every appeal.

Emails

  • GoGo sends service confirmations, review requests and complaint alerts. These start once GoGo's email sender is set up; until then they're kept in our records only.